Calamity Cakes – Terms & Conditions

By placing an order with Calamity Cakes, you agree to the following terms and conditions. Please read them carefully and contact us if you have any questions.

1. Orders and Payments

• All custom cake orders require a minimum of 2 weeks’ notice. Short-notice orders may be accommodated depending on availability, but may incur a rush fee.

• A 50% non-refundable deposit is required to confirm your order. Your booking is not secure until this payment has been received.

• Final payment is due no later than 5 days before pickup/delivery. Failure to pay in full by this time may result in your order being cancelled.

• Payment can be made via bank transfer or cash by arrangement. ASB 12-3162-0156618-00

2. Cancellations and Refunds

• The 50% deposit is non-refundable under any circumstances due to time spent on planning, design, and supplies.

• Cancellations made more than 7 days before your event may receive a partial refund (excluding deposit). No refunds will be given for cancellations made within 7 days of the event.

• If for any reason Calamity Cakes must cancel your order (e.g., illness or emergency), you will be notified immediately and receive a full refund, including any deposit paid.

3. Design and Changes

• Every effort is made to match your requested design. However, minor variations may occur due to artistic interpretation or material availability.

• Any design changes must be requested no later than 10 days before the event. Changes made after this may not be accommodated or may incur an additional charge.

• Calamity Cakes reserves the right to adjust the final design for stability, food safety, or delivery reasons.

4. Allergens and Dietary Requirements

• Cakes may contain or come into contact with common allergens such as eggs, dairy, gluten, soy, and nuts.

• While we can offer allergy-friendly options on request, Calamity Cakes is not an allergy-free kitchen and cannot guarantee the complete absence of allergens.

• It is the customer’s responsibility to inform guests of any allergens.

5. Pickup, Delivery, and Liability

• Customers may pick up orders at an agreed time from our registered home kitchen in Taupo.

• Delivery may be available by arrangement for an additional fee, depending on location.

• Once the cake has been collected or delivered, Calamity Cakes is not liable for any damage that occurs during transport, setup, or storage.

• Cakes should be transported flat and stored in a cool area, away from direct sunlight.

6. Storage and Shelf Life

• Cakes should be stored in a cool, dry place and are best consumed within 3 days of pickup/delivery.

• If you choose to store your cake in the fridge it is best removed 1-2 hours before it is consumed to let the buttercream soften.

7. Photos and Promotion

• Calamity Cakes reserves the right to photograph your cake before or after pickup/delivery and use these images for marketing and promotional purposes (e.g., social media, website, or print).

• If you prefer that your cake or event not be featured, please let us know in advance.

8. Liability Disclaimer

• While all care is taken in the creation and handling of your cake, Calamity Cakes is not

responsible for any injuries or damages caused once the cake has left our premises.

Thank you for supporting a small, local business. We look forward to being a part of your

celebration!

For questions or concerns, please contact:

📞 0211796383

📧 calamitycakes@icloud.com

🌐 www.calamitycakes.co.nz